Shipping policy

Shipping Policy

Effective Date: 5/31/25

At Innovate TCG LLC, we strive to ensure every order is packaged securely and shipped promptly. Please review our shipping policy to understand how we handle delivery, tracking, and timing.

Processing Time

  • Orders are typically processed within 1–3 business days after payment is received.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • During high-volume periods (e.g., holidays, product releases), processing times may be extended.

Shipping Methods & Carriers

  • We ship via trusted carriers such as USPS, UPS, or FedEx, depending on your location and selected shipping option.

  • Shipping method and speed are chosen at checkout. We offer options including Standard, Expedited, and Tracked shipping.

Shipping Rates

  • Shipping rates are calculated at checkout based on order size, weight, and destination.

  • Free shipping promotions (when available) will be clearly listed on the product page or checkout screen.

Delivery Estimates

  • Standard shipping: 3–7 business days (U.S. orders)

  • Expedited shipping: 2–3 business days

  • International shipping: 7–21 business days, depending on location and customs processing

Please note: These are estimated delivery times, and we cannot guarantee exact dates due to possible carrier delays.

Tracking Your Order

  • Once your order ships, you will receive a confirmation email with a tracking number.

  • Please allow up to 24 hours for tracking to update once a package has been scanned by the carrier.

Lost, Delayed, or Damaged Packages

  • If a package is lost in transit or arrives damaged, contact us within 48 hours of the delivery estimate or receipt.

  • Innovate TCG LLC is not responsible for delays caused by the shipping carrier or incorrect shipping information provided at checkout.

  • We will assist you in filing a claim with the shipping carrier when appropriate.

International Shipping

  • We currently do not offer international shipping.

  • International customers are responsible for any customs duties, taxes, or import fees required by their country.

Incorrect Shipping Information

  • Please double-check your address before placing your order.

  • If incorrect information leads to a delivery failure, the buyer will be responsible for re-shipping costs once the package is returned.

Contact Us

If you have any questions about shipping or need help with an order, contact us at:
Email: innovatetcg@gmail.com
Business Name: Innovate TCG LLC
Hours: Business Hours, e.g., Mon–Fri, 9 AM–5 PM CST